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Business as usual
Orders after Jan 3rd 12 noon will ship on Jan 8th.
For more details please read this article
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[Ended] Order & Shipping Information [Xmas/NY 2012-13]

Posted on 20th Dec 2012 @ 10:27:49 PM

Update: January 4th 2013

Nearly all* orders were dispatched yesterday, as planned, and the few remaining items along with any new orders are being packed and/or ready for dispatch today.

It's been a somewhat "odd" Christmas period this time so a few planned changes and improvements are delayed but I hope to have these ready and online in the coming weeks.

* three were delayed until today

 

Update: January 3rd 2013

I'm back in today sorting out orders placed over Christmas/New-Year but still suffering from the effects of the illness that ruined my holiday plans. Orders should be out the door later today.

 

Update: December 30th 2012

Apologies folks but after less than 36 hours of family time I was knocked back by a bought of flu and laid up, unable to talk, function or do anything until today. As a result the promise of responding to support tickets, calls, etc... has been completely impossible.

As of this update I'm doing what I can to get caught up but as you can imagine, 5 wasted days wasn't exactly my idea of "fun" either.

 


 

Original Post: December 21st 2012

It's that time of year again and with a much more aware three year old son, OctoInkjet will be shutting up shop so I can enjoy some family time.

Orders, Shipping and Support will be affected as follows:

 

Period affected:
December 21st  2012 to January 3rd 2013

 

The Bad News

  • Any orders placed for physical goods (eg: waste kits or inks) during this time should ship on or just before Thursday January 3rd 2013
    Note:
    All orders received before December 21st 17:00GMT will be packed and shipped as normal
  • Support will be unavailable between:
    • December 24th -> 26th (inclusive)
    • December 31st -> January 2nd (inclusive)
  • Phone support unavailable until January 3rd 2013
  • Order pickup as a shipping option will be suspended until January 3rd.

 

The Good News

  • Any orders placed during this time can use the discount code
       (expired)
    ...for 5% off most products on the OctoInkjet store
  • Support and pre-sales queries should still be answered within 24 - 48 hours outside the periods indicated above.
  • WICReset keys (while not part of the discount) will continue to be sent by email automatically and should not be affected by the downtime.
  • Some orders may, if time/opportunity allows, be shipped earlier but  anticipated.

 

Support

Please use the contact page for any support or pre-sales queries. I will be continuing to answer support queries by email/helpdesk as and when as I can (except where indicated)

Support will be completely unavailable between:

  • December 24th -> 26th (inclusive)
  • December 31st -> January 2nd (inclusive)

 

Other Info'?

Obviously pickup orders will be unavailable during this time