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Orders after Jan 3rd 12 noon will ship on Jan 8th.
For more details please read this article
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Summer 2014 - Ordering/Shipping information

Posted on 17th Jul 2014 @ 2:33:45 PM

As is customary it's that time of year when we take some time off to relax with family, chase each other with water pistols and recharge our batteries.

This year we have one remaining holiday in mid-to-late August so, if you're thinking of ordering anything urgent then please take note.

 

Late Summer

Period affected:
August 15th - 28th 2014

Progress: (Updated: 27th August)

  • Weds, 27th August: Currently responding to all tickets/emails, etc... Normal service resumes tomorrow.
  • Weds, 20th August: All tickets, emails and queries (to date) were replied to
  • Last orders from before 2pm, August 15th were processed and dispatched successfully before closure

All-Orders

  • Orders will be collected as normal but nothing will be dispatched until August 29th.
  • WICReset keys will continue to be issued automatically (individually and as part of kit+key bundles) so customers can still resolve waste ink related error messages while they wait for the physical waste kit to be dispatched.

Shipping Services Affected

  • All shipping services will be available but nothing will ship until we return.
  • Priority/Next-Day shipping options will receive priority when orders are processed, on our return.

 


Support

This is our holiday so support will be limited during the same period as follows.

  • Our phone number will divert to a voicemail service and messages cannot be accessed until our return.
  • The online chat system will be disabled and offline until our return
  • Email and helpdesk queries will receive a response within 72 hours absolute maximum (We will endeavour to respond within 24 hours wherever possible)

Pre-Sales, Sales & Other Queries

Priority will be given to support and post-sales queries but we will respond to other queries as and when time allows.

 


Other Info'?

Should you find yourself experiencing any delay and/or inconvenience, we can only apologise and will work to resolve any issues as/when we can or on our return.

 

Out-of-stock Items?

We have done our best to ensure all possible products are in stock but in the event of an unexpected run on any items we will ensure new stock is ordered in as soon as possible.

 

 

 

Early Summer

Period affected:
July 18th - 27th 2014

Update: (July 25th 2014)
Orders have been processed within the timeframes set-out and we've been able to respond to almost all support queries within 48 hours with some requests to resolve on our return.

 

In-Stock Products

  • Orders placed before 11am BST on 18th July will be shipped same day.
  • Later orders will ship Monday 21st, Thursday 24th or as normal from Monday 28th July.
  • Reset Utility support (by email) will be within 48 hours (usually quicker)

Pre-Sales (Out of Stock) Products

  • Orders will ship as soon as stock is released

Shipping Services Affected

  • "Local collection" and "Fedex" services will not be available during this time
  • Priority/Next-Day shipping options will receive priority when orders are processed but cannot be guaranteed for Next-Day or prompt dispatch for obvious reasons.

Short version: All services may receive a delay of up to 3 days over normal service.


Support

This is our holiday so support will be limited during the same period as follows.

  • Our phone number will divert to a voicemail service and may not be checked for up to 5 days.
  • The online chat system will be disabled and offline until our return
  • Email and helpdesk queries will receive a response within 72 hours absolute maximum (We will endeavour to respond within 24 hours wherever possible)

Pre-Sales, Sales & Other Queries

Priority will be given to support and post-sales queries but we will respond to other queries as and when time allows.