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Business as usual
Orders after Jan 3rd 12 noon will ship on Jan 8th.
For more details please read this article
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New Year Orders & Shipping 2015-16

Posted on 23rd Dec 2015 @ 2:30:37 PM

To allow all of us to have a breather, spend some time with family and generally unwind, OctoInkjet will be closing down for a few days over the Christmas period so here's what you need to know about dispatch dates, support options and timescales during December and early January.

 

Order Shipping/Dispatch

WICReset keys are now dispatched as physical items but the service also includes a digital copy (sent by email)
Digital copies are sent once payment has cleared (usually immediately) and are unaffected by workshop closure although support is limited as per dates/times shown below.

Order Dispatch/Shipping will be affected as follows:

  • Wed' 23rd Dec' [before 14:20] : All orders processed and dispatched 14:20 23/12/15
  • Thur' 24th - 29th Dec' : Office/Workshop Closed
  • Wed' 30th Dec' : All orders processed and dispatched 14:00 30/12/15
  • Thur' 31st Dec' : Orders to ship as normal
  • Fri 1st Jan' - Office/Workshop Closed (Bank holiday)
  • Mon' 4th Jan' - Normal Service resumes

 

Shipping Service/Collection Restrictions

Please note the following shipping options/services will also be restricted between 23rd - 28th Dec' & 31st Dec':

  • Fedex services unavailable for 1st Jan
  • Collection option will not be available locally until Monday 4th Jan'
  • Special Delivery, Global Tracked and/or Global Signed services will not be time-guaranteed (eg: Special Delivery Next Day)

 

Support Availability

Normal support has resumed although we will not be available on Friday 1st Jan.

Support during this period will be similarly reduced and while we do try to respond to questions and support requests over the holiday period there are obviously certain days/times when picking up a computer to answer an email would result in dire and unpleasant consequences (for us!). So please be patient, enjoy your holidays and time with loved ones and be sure we will respond as soon as we're able.

Happy Christmas and a Happy New Year for 2016

It goes without saying that we're grateful to our customers continued patronage over 2015. We hope you will have a suitably happy break over the Christmas period and enjoy a bit of time to relax ready for the New Year when we look forward to returning with our top-quality service and products.

All the very best wishes to you all... :)